We are pleased to inform you that we have successfully addressed the timeout issue within the Clash Meta kernel, particularly affecting users in certain regions. This issue manifested as timeouts in the Reality protocol, while communication through Hysteria2 protocol remained unaffected.

The problem stemmed from a recent version update, and we sincerely apologize for any inconvenience this may have caused you. To ensure an uninterrupted user experience, we have taken necessary measures to rectify the issue.

Procedure for Affected Users:

If you have been impacted by this issue, kindly submit a support ticket promptly to receive appropriate compensation. We will expedite the resolution of your concerns and provide a suitable remedy.

Continuous Optimization of Product Performance:

We are committed to continually optimizing the performance of our product to ensure you enjoy efficient and stable services. We apprecxiate your understanding and support.

Affected Case Numbers: #13737 #13776 #13614

Experimental Solution:

To address this issue, we have introduced an experimental solution. We recommend affected users manually update their subscriptions to obtain the latest version with new DNS configurations. For detailed update instructions and further information, please refer to our official guide or contact our technical support team.

Once again, thank you for your trust and support in our product.

Best regards,

Mitce
Technical Support Team